Terms of service

Terms & Conditions

Welcome to The Honest Ground. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General Information

The Honest Ground is an online store offering curated pantry, wellness, household, and lifestyle products.

These Terms & Conditions govern your use of our website, including browsing, purchasing products, and interacting with our services. We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of any updated terms.

2. Pricing & Product Information

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable.

We make every effort to ensure product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur and we reserve the right to correct any inaccuracies, omissions, or pricing errors without notice.

Product availability is subject to change at any time.

3. Orders

By placing an order with The Honest Ground, you agree to provide current, complete, and accurate purchase information.

Once your order has been placed, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases involving:

  • Product availability issues
  • Pricing or website errors
  • Suspected fraudulent activity
  • Unauthorised transactions

4. Payment

All payments are processed securely through trusted third-party payment providers.

We accept major payment methods displayed at checkout. Orders will not be processed until payment has been successfully received and verified.

The Honest Ground does not store or have direct access to your full payment details.

5. Shipping & Delivery

We currently ship within Australia.

Shipping timeframes provided are estimates only and may vary due to carrier delays or unforeseen circumstances.

Once your order has been dispatched, The Honest Ground is not responsible for delays caused by shipping providers, incorrect delivery information supplied by the customer, or circumstances outside our control.

Customers are responsible for ensuring shipping details are accurate at the time of purchase.

6. Returns & Refunds

Due to the nature of food, wellness, and personal care products, we are unable to accept returns for change of mind or incorrect product selection.

If you receive a damaged, faulty, or incorrect item, please contact us within 24 hours of delivery with photographic evidence so we can assess the issue.

Approved claims may be eligible for:

  • A replacement product
  • Store credit
  • A refund where appropriate

Please refer to our Returns Policy for further information.

7. Website Use

You agree not to misuse this website or its content, including:

  • Attempting to interfere with website functionality
  • Using the website for unlawful purposes
  • Copying or reproducing content without permission
  • Uploading malicious software or harmful code

We reserve the right to restrict or terminate access to our website where misuse is identified.

8. Intellectual Property

All content on The Honest Ground website, including text, graphics, logos, images, branding, product photography, and website design, is the property of The Honest Ground unless otherwise stated.

Content may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, The Honest Ground is not liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use of our website
  • Product misuse
  • Website interruptions or technical issues
  • Delays in delivery or supply

Nothing in these Terms excludes rights available under Australian Consumer Law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of Victoria.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

The Honest Ground
📧 hello@thehonestground.com.au