Refund policy
Returns & Refunds Policy
At The Honest Ground, we take great care in selecting, packing, and delivering every order. We want you to feel confident shopping with us and we’re committed to providing thoughtful customer support if something isn’t quite right.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 24 hours of receiving your delivery.
To help us assess the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographic evidence of the product and packaging
Once your claim has been reviewed and approved, we may offer:
- A replacement product
- Store credit
- A refund where appropriate
In some cases, we may request the item be returned to us. If a return is required due to a product fault or error on our behalf, The Honest Ground will cover reasonable return shipping costs.
Change of Mind
Due to the nature of food, wellness, and personal care products, we are unable to accept returns or offer refunds for:
- Change of mind
- Incorrect product selection
- Opened or used products
- Products damaged after delivery
We encourage customers to review product descriptions carefully before purchasing. If you have any questions prior to placing an order, we’re always happy to help.
Food Safety & Hygiene
For health and safety reasons, we cannot accept returns on:
- Food products
- Consumable goods
- Personal care items
- Opened household products
unless the item is faulty, damaged, or supplied incorrectly.
Refunds
Where a refund is approved, funds will be returned to the original payment method used at checkout.
Please allow several business days for refunds to appear in your account depending on your payment provider.
Shipping fees are non-refundable unless the return is due to a fault, damage, or an error made by The Honest Ground.
Order Changes & Cancellations
Please review your order carefully before completing your purchase.
Our team works hard to process and dispatch orders quickly, which means we may not be able to make changes or cancellations once an order has been placed.
If you need assistance, please contact us as soon as possible and we’ll do our best to help.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
You may be entitled to a replacement, refund, or repair where goods are faulty, not as described, or fail to meet consumer guarantees.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
The Honest Ground
📧 hello@thehonestground.com.au