Privacy policy

Privacy Policy

Last updated: May 16, 2026

The Honest Ground respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, use our services, or otherwise interact with us.

Our website is powered by Shopify, which helps us provide a secure and seamless shopping experience. By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Personal Information We Collect

Depending on how you interact with The Honest Ground, we may collect personal information including:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Account details and preferences
  • Order history and shopping activity
  • Communications with our customer support team
  • Device, browser, IP address, and website usage information

How We Collect Information

We may collect personal information:

  • When you visit our website
  • When you create an account
  • When you place an order
  • When you contact us
  • Through cookies and website analytics tools
  • Through trusted service providers and third-party integrations

How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Provide customer support
  • Improve our website, products, and services
  • Personalise your shopping experience
  • Send updates, promotions, and newsletters
  • Prevent fraud and maintain website security
  • Comply with legal obligations

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails.

Sharing Your Information

We may share your information with trusted third parties who assist us in operating our business, including:

  • Shopify
  • Payment processors
  • Shipping and fulfilment providers
  • Marketing and analytics providers
  • IT and website support services

We do not sell your personal information.

We may also disclose information where required by law or to protect our rights, customers, or business.

Cookies & Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience, understand website traffic, and personalise content and advertising.

By using our website, you consent to the use of cookies in accordance with this Privacy Policy.

You can manage or disable cookies through your browser settings at any time.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, unauthorised access, modification, or disclosure.

While we work hard to maintain secure systems, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Request a copy of your data
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites and encourage you to review their policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations.

Any updates will be published on this page along with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

The Honest Ground
📧 hello@thehonestground.com.au